Appointments
We kindly ask that you arrive 15 minutes prior to your appointment to allow time for check-in and any necessary intake forms. Timely arrival helps us maintain a smooth experience for all clients.
Cancellations & Rescheduling
If you need to cancel or reschedule, we ask that you provide at least 24 hours’ notice. When proper notice is given, you will not be charged a cancellation fee.
If you cancel with less than 24 hours’ notice or fail to show for your appointment, you may be charged for the service.
This policy helps us respect the time of our providers and maintain access for all clients.
Service Guarantee
Whisper Creek Spa is committed to delivering safe, clinically sound, and personalized results. If you have concerns following your visit, please reach out to us at info@whispercreekspa.com so that we may follow up appropriately. While we do not typically offer refunds on services, if you are unhappy, we will work with you to resolve the situation.
Privacy & Comfort
Our spaces are designed with your comfort and privacy in mind. We recommend leaving valuables at home, as Whisper Creek Spa is not responsible for lost or damaged personal items. Please note that to protect the safety and security of our guests and staff, we utilize cameras in public areas. By entering our premises, you consent to audio and video recording.
To preserve a serene and respectful environment:
· We kindly request all clients silence phones in quiet lounges and in treatment rooms.
· Children are not permitted in treatment areas.