For individuals, we request 24 hours ‘notice to cancel your spa reservation. We reserve the right to charge the full value of the service for no-shows or late cancellations. For groups, we request at least 3 days’ notice before cancelling groups of 3 or more individuals. For larger group events including 8 or more services, we require a 1/3 deposit to hold the reservation. The deposit is fully refundable up to 10 days prior to the event.
For groups booking 4 – 7 services, we require a 72 hour cancellation notice. For groups booking 8 or more services, we require a 1/3 deposit which is refundable up to 10 days before the event. For groups of 4 or more services, we add a 20% gratuity for the group.